Current network connection is experiencing issues.
Please follow the steps below for troubleshooting:
Check network configuration: Verify if other devices in the current network environment are connecting properly. Access the router configuration page to check if the device is listed and ensure that its IP address, subnet mask, and gateway are correct.
Try restarting the device and observe if it recovers.
Reconfigure Wi-Fi: Go to the network options in settings and reconfigure the Wi-Fi connection.
If the issue persists after following the above steps, please contact us.
2X01(2001,2101,2201) - Unable to find Wi-Fi
The Wi-Fi network the current device is trying to connect to does not exist.
Please follow the steps below for troubleshooting:
Confirm Wi-Fi name: Ensure that the Wi-Fi name you select or enter is correct and matches the actual Wi-Fi network name. You can check if the Wi-Fi name is consistent on the router or other devices.
Check signal strength: Make sure the device is within the Wi-Fi coverage range. You can try moving the device closer to the router to obtain sufficient signal strength.
Check router settings: Log in to your router and verify if Wi-Fi is disabled.
Try restarting the device.
If the issue persists after following the above steps, please contact us.
2X02(2002,2102,2202) - The password is incorrect
Incorrect password entered.
Please follow the steps below for troubleshooting:
Confirm the entered password: Check if the Wi-Fi password configured on the router has changed and re-enter the correct Wi-Fi password.
Confirm Wi-Fi name: Ensure that the Wi-Fi name you select or enter is correct and matches the actual Wi-Fi network name. You can check if the Wi-Fi name is consistent on the router or other devices.
Try restarting the device.
If the issue persists after following the above steps, please contact us.
2X03(2003,2103,2203) - Invalid username or password
The username or password entered is incorrect.
Please follow the steps below for troubleshooting:
Confirm the entered credentials: Ensure that the username and password you entered are correct. Double-check the credential information to ensure there are no spelling errors or other input mistakes.
Verify enterprise network settings: Make sure your credentials have been correctly configured on the authentication server.
Try restarting the device.
If the issue persists after following the above steps, please contact us.
The target Wi-Fi network has reached its connection limit.
Please follow the steps below for troubleshooting:
Retry the connection: Attempt to connect again.
Disconnect unnecessary connected devices: If you find that the number of connected devices has reached the limit and some devices are unnecessary or no longer in use, try disconnecting those devices. In the router's management interface or mobile application, locate those devices and select the option to disconnect.
Check if there are limitations on the number of connections in the router's configuration: You can increase the connection limit appropriately to ensure that the current devices can connect properly.
If the issue persists after following the above steps, please contact us.
2X05(2005,2105,2205) - Authentication server timeout
Authentication server authentication timeout.
Please follow the steps below for troubleshooting:
Ensure that your device is within the coverage range of the enterprise-level Wi-Fi network and has a strong signal.
Verify that the username and password you entered are correct. Double-check the credential information to ensure there are no spelling errors or other input mistakes, and make sure your credentials have been correctly configured on the authentication server.
Check if your device is configured with the correct DNS server. If you are using a static IP address, ensure that you enter the correct DNS server address. If you are using a dynamic IP address, try switching to a static IP address and manually configure the DNS server.
If the issue persists after following the above steps, please contact us.
2X06(2006,2106,2206) - Access point (AP) disconnected
Disconnected from Wi-Fi.
Please follow the steps below for troubleshooting:
Check the status of the router: Verify if the router is functioning properly. If it is in an abnormal state, restore it to normal operation.
Ensure that your device is close enough to the access point (AP) to ensure an adequate signal strength.
Check if your device has been blacklisted by the router. In the router's management interface, look for settings or options related to device blacklisting. If you find your device on the blacklist, remove it from the blacklist.
Check if there are router configurations or settings causing it to disconnect from the device. This may involve features like client isolation, timeout settings, or other relevant functions of the router.
If the issue persists after following the above steps, please contact us.
2X07(2007,2107,2207) - Network unavailable
Connected but no internet access.
Please follow the steps below for troubleshooting:
Check if other devices are also experiencing the same network disconnection issue. It could be due to router or internet service provider (ISP) problems. You can try restarting the router and wait for some time to see if the issue is resolved.
If only your device is experiencing the network disconnection issue, try restarting your device to see if the problem is resolved. If the problem persists, go to the settings and navigate to the network options to reconfigure the setup Wi-Fi.
Check if your router is configured with the correct DNS server addresses. If you are using dynamic DNS server addresses, try changing them to static DNS server addresses and ensure that the DNS server addresses you are using are valid.
If the issue persists after following the above steps, please contact us.
2X08(2008,2108,2208) - Invalid Wi-Fi name
Wi-Fi name entered incorrectly.
Please follow the steps below for troubleshooting:
Verify Wi-Fi name: Make sure the Wi-Fi name you selected or entered is valid.
If the issue persists after following the above steps, please contact us.
2X09(2009,2109,2209) - Invalid username or password
Entered incorrect username or password.
Please follow the steps below for troubleshooting:
Ensure that the username and password you entered are valid.
If the issue persists after following the above steps, please contact us.
2X10(2010,2110,2210) - Unable to obtain IP address
The device is unable to obtain an IP address.
Please follow the steps below for troubleshooting:
Check if your device can connect to the Wi-Fi network. Verify if the device appears in the list of connected devices on your Wi-Fi router.
Ensure that your device is set to receive an IP address via DHCP. Check if the DHCP address pool has been exhausted. If the pool is full, you can expand the available IP address range by modifying the start and end addresses in the router or DHCP server's management interface.
Verify if your device has been assigned the correct IP address on the router. If your device is configured to use a static IP address, make sure the IP address, subnet mask, gateway, and DNS server settings are correct.
Ensure that the DHCP server on your router is functioning properly. If you're using the DHCP service provided by your router, make sure the DHCP server is running correctly.
Try restarting the device. Sometimes, a device reboot can resolve temporary network issues.
If the issue persists after following the above steps, please contact us.
2X11(2011,2111,2211) - Network access restriction
Network access restrictions.
Please follow the steps below for troubleshooting:
Firewall restrictions on certain ports may prevent your device from communicating with specific servers. You can try accessing the firewall management interface and locate any rules restricting ports 433 and 80. Delete or modify these rules to allow communication between your device and the required servers.
Determine if other devices or applications are consuming a significant amount of network bandwidth. Close or limit these devices or applications to alleviate network congestion.
Network speed limitations can also prevent your device from communicating with specific servers. Locate any rules in your router that restrict the upstream and downstream speeds and appropriately increase them to ensure your device functions properly.
You can also try temporarily disabling the firewall to confirm if the network issue is caused by firewall restrictions.
If the issue persists after following the above steps, please contact us.
The authentication method of the current device does not match the target WiFi.
Please follow the steps below for troubleshooting:
Check if the authentication method of the target WiFi has changed. If it has changed, please set up the device again.
If the issue persists after following the above steps, please contact us.
2X13(2013,2113,2213) - Low signal causing disconnection
Low signal causing disconnection
Please follow the steps below for troubleshooting:
Ensure that your device is close enough to the access point (AP) to ensure an adequate signal strength.
Try restarting the device. Sometimes, a device reboot can resolve temporary network issues.
If the issue persists after following the above steps, please contact us.
DIAG
6200 - Network congestion detected
Network connection issues.
Please follow the steps below for troubleshooting:
Check network configuration: Verify if other devices in the current network environment are connecting properly. Access the router configuration page to see if the device is listed and check its IP address, subnet mask, and gateway settings.
Try restarting the device and observe if it recovers.
Reconfigure Wi-Fi: Go to the settings menu and navigate to the network options to reconfigure the setup Wi-Fi.
If the issue persists after following the above steps, please contact us.
6201 - Wi-Fi configuration not found
Wi-Fi not configured or misconfigured.
Please follow the steps below for troubleshooting:
Reconfigure Wi-Fi: Go to the settings menu and navigate to the network options to reconfigure the setup Wi-Fi.
If the issue persists after following the above steps, please contact us.
6202 - Network connection failed
Internal network connection failure.
Please follow the steps below for troubleshooting:
Ensure that the device is connected to the correct wireless network. Check if the device is listed in the router's connected devices list.
Make sure the device has been successfully assigned an IP address. If it's not getting an IP address properly, refer to the content of status code [2010] for further troubleshooting.
If you have a firewall enabled on your device, check the firewall settings to ensure that ICMP traffic is allowed.
Try restarting the device. Sometimes, a device restart can resolve temporary network issues.
If the issue persists after following the above steps, please contact us.
6203 - Network connection failed
The device failed to obtain an IP address.
Please follow the steps below for troubleshooting:
Make sure the device has been successfully assigned an IP address. If it's not getting an IP address properly, refer to the content of status code [2010] for further troubleshooting.
If the issue persists after following the above steps, please contact us.
6204 - Cloud service connection failed
External network connection failure.
Please follow the steps below for troubleshooting:
Ensure that the device is connected to the correct wireless network and has been assigned an IP address successfully.
Verify that the device's IP address matches the subnet of the router and that the default gateway is set to the router's IP address.
If you have a firewall enabled on your device, check the firewall settings to ensure that ICMP traffic is allowed.
Try restarting the device. Sometimes, a device restart can resolve temporary network issues.
If the issue persists after following the above steps, please contact us.
6205 - Resource retrieval failed
Cloud service connection failure.
Please follow the steps below for troubleshooting:
Ensure that the device is connected to the correct wireless network and has been assigned an IP address successfully.
Verify that the device's IP address matches the subnet of the router and that the default gateway is set to the router's IP address.
If you have a firewall enabled on your device, check the firewall settings. Refer to the content of status code [2011] for further troubleshooting.
Try restarting the device. Sometimes, a device restart can resolve temporary network issues.
If the issue persists after following the above steps, please contact us.
6206 - Resource retrieval failed.
Failed to retrieve resources.
Please follow the steps below for troubleshooting:
Ensure that the device is connected to the correct wireless network and has been assigned an IP address successfully.
Verify that the device's IP address matches the subnet of the router and that the default gateway is set to the router's IP address.
If you have a firewall enabled on your device, check the firewall settings. Refer to the content of status code [2011] for further troubleshooting.
Try restarting the device. Sometimes, a device restart can resolve temporary network issues.
If the issue persists after following the above steps, please contact us.
OTA
7001 - Missing Wi Fi configuration information
Missing Wi Fi configuration information
Please go to Network Diagnosis to check your network and follow the steps displayed on the screen.
If the issue persists after following the above steps, please contact us.
7002 - Wi-Fi connection failure
Wi-Fi connection failure
Please go to Network Diagnosis to check your network and follow the steps displayed on the screen.
If the issue persists after following the above steps, please contact us.
7003 Unable to connect to upgrade server
Unable to connect to upgrade server
Please go to Network Diagnosis to check your network and follow the steps displayed on the screen.
If the issue persists after following the above steps, please contact us.